This Privacy Policy describes the privacy polices and practices of 911Tracker, Inc. as they apply to the 911SafeTrack™ product regarding the 911SafeTrack.com Web site, www.911SafeTrack.com (the "Web site"), and regarding 911SafeTrack's location-based services (the "Services").
Information 911SafeTrack Collects to Provide the Services.

A person who purchases the Services (a "Customer") must provide his or her name, address, telephone numbers, email address, and payment card information ("Personal Information") to 911SafeTrack to activate the Services.  Customers must promptly notify 911SafeTrack of any changes to such Personal Information.  911SafeTrack may also receive other information about a Customer, such as credit information, from other sources.  911SafeTrack will consider any such additional information about a Customer as Personal Information.   

When the Services are being used, 911SafeTrack periodically collects GPS coordinates that show the location of the pet, vehicle, or item that Customer chooses to track using the Services ("Location Information").   911SafeTrack or its contractors retain Location Information on their servers.  Location Information regarding Services performed for each Customer is linked to the Personal Information of that Customer.  

A Customer's Personal Information will be retained for as long as the Customer receives the Services and for any period during which there is a dispute between the Customer and 911SafeTrack.  Location Information will be retained for each Customer for a period that 911SafeTrack will decide in its sole discretion.

911SafeTrack may remove data that identifies any specific Customer from Personal and Location Information and combine such data to create "Aggregate Information."   Such anonymized Aggregate Information is not Personal or Location Information.  

Information 911SafeTrack Collects from the Web Site.

When Customers and others visit the Web site, 911SafeTrack collects the visitor's IP address (the unique set of numbers used to identify the visitor's computer), and his or her registered domain or home server.  911SafeTrack also collects information pertaining to the visitor's operating system, browser version, referring site, and keywords used to locate the Web site.   

911SafeTrack, its contractors and other third parties that help 911SafeTrack provide the Services or the Web site ("911SafeTrack's agents") may use "cookies" to improve visitors' experience at the Web site.  A "cookie" is a small file placed on a Web site visitor's computer hard drive that identifies the computer and data about the visit so that, when the visitor returns to the site, the site recognizes the visitor, which allows 911SafeTrack to tailor its site to the visitor.  Cookies do not contain personally identifiable information but may be linked to Personal Information that visitors provide to 911SafeTrack.  Advertisers that place ads on the Web site may use their own cookies.  Any information collected by advertisers is not subject to this Privacy Policy.

911SafeTrack may use Web beacons, also known as "Web bugs."   Web beacons are typically small (1x1 pixel) graphic files placed on Web pages and other electronic documents that are often the same color as the background of Web page or other file.  Web beacons can collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from, and the time the Web beacon was viewed.  911SafeTrack does not place Web beacons that link to Personal Information on other sites, nor does 911SafeTrack permit third parties, other than those working on 911SafeTrack's behalf, to place them on 911SafeTrack's site.  911SafeTrack may use Web beacons on the 911SafeTrack Web site and may link a particular beacon to Personal Information.

If a visitor requests information or orders products or services from 911SafeTrack by sending 911SafeTrack an e-mail or by filling out a registration form on the Web site, 911SafeTrack may save the visitor's e-mail address and any other information that the visitor provides.  This information may be used by 911SafeTrack to provide services or products the visitor requests and to contact the visitor in the future by mail, by e-mail, or by phone to convey information about 911SafeTrack's services.  Such information also allows 911SafeTrack to respond to visitors' inquiries concerning career opportunities at 911SafeTrack.  Visitors will always be provided with the option not to be contacted or to unsubscribe if they register with the site.

How to Access and Correct Information Obtained by 911SafeTrack.

A Customer may obtain a copy of the Personal Information and the information collected from the Web site that 911SafeTrack has regarding that Customer by emailing a request for a copy of that information to customersupport@911SafeTrack.com or by sending a letter to 1646 Elderberry Way, San Jose, CA 95125.  911SafeTrack will make a good faith effort to mail the information to the Customer at the address previously provided by the Customer if 911SafeTrack is supplied with sufficient information to allow it to confirm the identity of the person making the request.  If any of the information regarding the Customer is inaccurate, the Customer may send corrected information and a request that 911SafeTrack correct its records to customersupport@911SafeTrack.com. 911SafeTrack will make the correction if 911SafeTrack is supplied with sufficient information to allow it to confirm the identity of the person making the request.

How Information Is Secured.

911SafeTrack uses a variety of physical, technical, and procedural safeguards to guard against loss, misuse, and alteration of Personal and Location Information.   For example, Location Information transmitted from Trackers to 911SafeTrack is encrypted; access to Personal Information is limited to 911SafeTrack and contractor personnel who need the information to provide the Services; and 911SafeTrack uses and requires its contractors to use technical measures to guard against unauthorized access to Personal and Location Information.   911SafeTrack also requires Customers to use user identification and passwords to access Personal and Location Information.  Similarly, when visitors to the Web site conduct payment card transactions with 911SafeTrack, 911SafeTrack uses procedures required by the Payment Card Industry Data Security Standards.  

911SafeTrack cannot, however, guarantee the security of any Personal or Location Information, or information collected from the Web site.  Despite 911SafeTrack's efforts to secure such information, it may be accessed, disclosed, altered, or destroyed by a breach of 911SafeTrack's physical, technical, and procedural safeguards.  Customers use the Services and visitors use the Web site at their own risk.  If 911SafeTrack learns that a Customer's Personal or Location Information has been disclosed to an unauthorized person, 911SafeTrack will attempt to notify the Customer.

How 911SafeTrack Uses Customers' and Web site Visitors' Information.

911SafeTrack uses each Customer's Personal and Location Information to provide Services to that Customer.  911SafeTrack does not collect information of any kind other than to provide such Services.  911SafeTrack does not currently share, sell, or rent any Personal or Location Information or information collected from the Web site to any third parties, other than to 911SafeTrack's agents, and does not intend to do so in the future.  

Right to opt-out:  Any Customer who does not want 911SafeTrack to share, sell, or rent any Personal or Location Information or information collected from the Web site to any third parties, other than 911SafeTrack's agents has the right to opt-out of such potential information sharing.  To request that such information not be shared, a Customer should either send an email to customersupport@911SafeTrack.com or send a letter to 911SafeTrack, Director of Customer Care 1646 Elderberry Way, San Jose, CA 95125.

911SafeTrack may share Personal Information, Location Information, and information collected from the Web site with 911SafeTrack's agents, corporate affiliates, or advisors who help 911SafeTrack operate and improve its business.  911SafeTrack has entered into written agreements with its agents, corporate affiliates, and advisors to which it discloses Personal Information, Location Information, and information collected from the Web site that requires them to adhere to pertinent provisions of this Privacy Policy and the Safe Harbor Principles issued by the U.S. Department of Commerce, which are available at http://www.export.gov/safeharbor/SH_Privacy.asp.  911SafeTrack also prohibits its agents, corporate affiliates, and advisors from using any information disclosed to them by 911SafeTrack for purposes other than implementing 911SafeTrack's instructions.
911SafeTrack may use Aggregate Data to analyze how Customers use the Services to determine ways in which 911SafeTrack can improve the Services and to consider offering new services to Customers.  911SafeTrack may also use information collected from the Web site to analyze traffic to the Web site to determine how to improve the site.  911SafeTrack may also use information from a Web beacon to ensure that a Customer can move between 911SafeTrack's technical assistance Web page, the Customer service page, and 911SafeTrack's online store and still be recognized as the same Customer.

911SafeTrack may use or disclose Personal and Location Information and information collected from the Web site:  to comply with applicable laws; to protect the rights and property of 911SafeTrack or others; to protect a person's safety; to prevent abuse; as evidence in legal proceedings; to cooperate with properly authorized law enforcement investigations; and in response to subpoenas from third parties.  911SafeTrack will use good faith efforts to promptly notify a Customer of any subpoena that seeks any of the Customer's Personal or Location Information to enable the Customer to seek to quash the subpoena.  Finally, 911SafeTrack may disclose or sell Personal Information and information collected from the Web site as an asset in conjunction with the sale of 911SafeTrack to a third party or in conjunction with the sale of a portion of 911SafeTrack's assets.

Children's Information

911SafeTrack recognizes the importance of protecting the privacy of children.  911SafeTrack will not knowingly collect any personally identifiable information from children.  Personal Information collected from a Customer must be information from an adult.
Consistent with the Children's Online Privacy Protection Act, the Web site is not directed to children under the age of thirteen.  When a visitor to the Web site discloses information on the Web site, the visitor represents that he or she is an adult.  If a child visits the Web site and provides his or her personally identifiable information, 911SafeTrack will delete that child's information from its records at the request of the child's parent or guardian.

Information Collected by Others

This Privacy Policy addresses only the policy and procedures of 911SafeTrack.  911SafeTrack is not responsible for the privacy policies of third parties, including but not limited to those whose web sites may be linked to the 911SafeTrack Web site.


911SafeTrack has self-assessed that its Privacy Policy conforms to EU Safe Harbor principles regarding personal information received from the EU.


If a Customer believes that his or her rights as described in this Privacy Policy have been violated by 911SafeTrack, the Customer should email Director of Customer Care at customersupport@911SafeTrack.com or send a letter to 911SafeTrack, Director of Customer Care at 1646 Elderberry Way, San Jose, CA 95125.  911SafeTrack will attempt to resolve Customer complaints as quickly as possible.
If 911SafeTrack is unable to resolve a Customer's complaint regarding an alleged violation of this Privacy Policy, the Customer may file a complaint with the Data Protection Authority.  

Amendments to this Privacy Policy

911SafeTrack reserves the right, at its sole discretion, to change, modify, add to, or remove any portion of this Privacy Policy, in whole or in part, at any time.  911SafeTrack will include such Amendments on the version of this Policy that is posted on 911SafeTrack's Web site (www.911SafeTrack.com) and will notify Customer by e-mail that the Policy has been amended.  Amendments to the Policy will take effect immediately upon being posted to the Web site.  Customer's continued use of the Services after 911SafeTrack posts an Amendment constitutes Customer's acceptance of and consent to the Amendment.  If Customer does not accept such an Amendment, Customer must notify 911SafeTrack within 30 days after 911SafeTrack notifies Customer of the Amendment that Customer has elected to terminate the Services rather than accept the Amendment.  911SafeTrack will not charge Customer a termination fee if Customer terminates the Services as described in this paragraph.

Contact Us

For more information about our Privacy Policy and practices, e-mail us at customersupport@911SafeTrack.com or call 1-877-427-7294

By using the Services or the Web site, you acknowledge that you have read and accepted this Privacy Policy.  If you do not accept this Privacy Policy, please do not use the Services or the Web site.
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